Shipping & Return Policy

Disclaimer

To place an order from our website, the minimum cart value should be Rs. 349.

 

Cancellation Policy

Any order placed with us can be cancelled till the time it’s not out for delivery. Incase of any query or to raise a cancellation request, you can write to us at info@sheinindia.com. Please be sure to mention your order ID in the email.

The order once dispatched from our end, cannot be cancelled.

 

Returns and Exchange Policy

Thank you for shopping with HerSheinBox!

In case you are not entirely satisfied with your purchase, we are here to help you with a Return/Exchange. To raise a return/exchange query, you must write to us at info@sheinindia.com.

HerSheinBox’s Return Policy gives you an option to return and/or exchange items purchased within the specified return and/or exchange period which is 7 days. A return/exchange request must be raised within 7 days of the delivery of the order post which no returns/exchanges will be entertained for any reason whatsoever.

NOTE – We will not accept any return or exchange requests below Rs. 499( excluding shipping charge).


Please go through the size chart carefully before placing an order.

There must be a legit reason for returning the item. 


(*If your order value is less than 499 and you have received the wrong item or a defective product, please write to us at info@sheinindia.com and we will resolve your query)

A shipping charge of Rs. 99 will be levied on the return.
We provide an exchange free of cost for orders above Rs. 499(in case of a size or defect issue.

To be eligible for a return/exchange:

  • The items must have all their labels/tags intact.
  • The items must be in perfect condition, the same as they were when shipped by us.
  • The items must be returned in the same packaging material that they were sent in, along with the invoice of the same.
  • If the exchange item is not available, company is liable to refund the money by deducting of Rs 99/- as delivery charges. 
  • We accept return/exchange only one time.

You are welcome to try on a product as long as you take all suitable measures to preserve its original condition, tags, labels and packaging.

NOTE – Swimwear cannot be returned or exchanged whatsoever. Please go through the size chart carefully before placing an order.

Pick Up

During Pick Up, our delivery agent may do a quality check on the returned products.

The following exceptions and rules apply to this Policy:

  • If, at the time of Pick Up, our delivery agent detects any signs of damage in the product or finds that the product is not in the same condition as shipped by us, we reserve the right to deny such a return.
  • All items to be returned or exchanged must be unused and in their original condition with all original tags, invoice, labels and packaging intact.

 

Refund Policy

Refund, in case of a return, will be initiated instantly to your source bank account after deducting Rs. 99 as return shipping and transaction charges.
These charges are deducted by us to make up for the logistics cost incurred by us on the return of a product.

 

Shipping Policy

HerSheinBox charges a standard delivery charge of Rs. 50 per order, if the total value of the order is less than Rs.1500. This is because sellers and delivery agents incur higher shipping charges on items of lower value and charging a nominal delivery fee helps them with their logistics costs.

Our estimated delivery time corresponds with the time specified on the product page once the order is placed. Business days exclude public holidays and Sundays.

The estimated delivery time may vary due to the following factors:

  • Availability of the product
  • The destination to which the order is to be shipped
  • Unforeseen situations/ circumstances due to a natural occurring or force majeure

HerSheinBox has No hidden charges whatsoever. When you make a purchase through our website, the price you see on the product page is final and all-inclusive and exactly what you pay.

Currently, we do not ship internationally. Every purchase must have its delivery address in India.

Refund Policy for Cart Value above Rs.1500

HerSheinBox offers free delivery on orders with a cart value of Rs.1500 or more.
In case you wish to return certain items from the order, Rs.99 will be deducted as return shipping charges and the balance amount will be credited into your source bank account as a refund.

Refund Policy for Cart Value above Rs.2500

HerSheinBox offers a 15% discount on orders with a cart value of Rs.2500 or more.
In case you wish to return certain items from the order, Rs.99 will be deducted as return shipping charges and the balance amount will be credited into your source bank account as a refund.
NOTE – If the customer wishes to return certain items from this order, and if after such a return the cart value is less than Rs. 2500, the balance refund amount will be calculated and credited after subtracting the 15% discount, which was applied to the total cart value. 

 

HerSheinBox – EOSS – End of Season Sale Policy – Terms & Conditions

 

Period - The HerShienBox End of Season Sale (EOSS) will commence on 20/10/21 and continue till 30/10/21.

General Terms of the End of Season SaleHerSheinBox may from time to time offer certain Promotions to its users to create and sustain user interest in our products. This policy applies to our End of Season Sale only.

Users are required to go through all the points of the policy. If you do not agree to the terms contained in this policy, you are advised to not use this platform.

  1. HerSheinBox will not accept any refund/return/exchange requests on our End of Season Sale items. You are requested to read the product description and go through our size chart carefully before ordering.
  2. HerSheinBox may, at any time and without having to serve any prior notice to the User, modify or delete its Promotions or the Terms and Conditions governing such Promotions.
  3. Participants agree that, these terms and conditions shall be governed by and construed in accordance with the laws of India and the High Court at Punjab & Haryana shall have exclusive jurisdiction over any controversy arising out of the Event.

Note – Returns/Exchanges will be applicable only in case of a manufacturing defect from our end.

Grievance Redressal – Any grievances related to HerSheinBox EOSS Policy may be directed to us at info@sheinindia.com